Impact International

Nestle - Leadership Development through Coaching Skills


Objective

Nestlé Thailand has recognised the need to develop its people in line with greater regional and global competition. Their business has matured to a level where people development has become a critical element in their future success in the region. Specifically they have recognised the need to develop their middle managers to drive the leadership capability down through the organisation.

The first stage was the development of an internal management development programme that has developed leadership capability in line with their core values:
• Leadership in Action
• Coaching for Success
• Teamwork
• Passion for the Business
At an early stage we recognised that for this programme to be successful, senior leaders were required to coach and mentor the participants through the process. The senior leaders had to be an integral part for the long-term success of the training. In short, we needed their buy-in!

Integration

As a partner of Nestlé we designed the training to be aligned with their leadership framework:
• Inspiring people - developing and leading people
• Opening up - knowing yourself
• Dealing with others - proactive co-operation
• Adding value - results focus and innovation

Focus

The outcomes were agreed which created a stronger focus:
• Improved demonstration of skills and personal attributes
• Improved performance of people
• Improved business performance

Solution

The programme was delivered in both English and Thai. Through a series of theoretical inputs, business based real plays, practical projects and challenging reviews Impact were able to:
• Increase manager skills in ‘developing’ their staff rather than just ‘reviewing’ their performance. Emphasis was on ‘coaching content’ as part of a range of management skills which will enable managers to choose an effective response, namely, mentoring, directing and challenging
• Develop manager’s confidence, willingness and motivation to develop the performance of their staff on a more  regular basis
• Identify key communication behaviours that managers need to be effective in developing their people within this culture
• Identify key actions to improve business performance
• Capture behaviour changes and leadership skills using Nestlé in house formats

What Nestlé say...

"Coaching for Success can help build the organisation dynamics as well as the manager’s skills to improve team performance by using GROW and PRO techniques."

"Coaching for Success is a very good topic which helps our managers increase their ability to coach and challenge."

"Coaching for Success techniques (i.e GROW and PRO) are useful and applicable."

Read more about Impact's approach to Coaching

Download a PDF version of this case study - nestle_leadership.pdf nestle_leadership.pdf (154.64 KB)