The Motorola Europe, Middle East and Africa (EMEA) Services business team is responsible for the growth of people and profitability, customer satisfaction and expenditure control in the EMEA region.

Objectives

Following the team’s formation an event was planned to enable them to work as a High Performing Team and to immediately apply their energy and shared commitment to some real business issues.

The team needed to develop key relationships and agree a set of values and behaviours.  It was critical that the team were able to:
•    Embrace and drive change quickly and proactively
•    Move from transactional to transformational relationships
•    Recognise their own leadership responsibility
•    Share success and best practice
•    Develop a shared vision and a strategy to achieve it.

Solution

Impact designed an exciting and engaging event incorporating all four stages of the learning journey: diagnostics, design, delivery and evaluation.

Initial 1:1 interviews determined individual objectives and success criteria. Impact then designed a real and metaphorical journey in the English Lake District. By sharing a memorable experience together, the team built relationships, agreed shared values and behaviours and decided how to implement their strategy.

A business planning session completed the event. The team agreed on individual and team performance criteria and identified specific business projects to make a real difference to the bottom line.

Result

Since their ‘journey’ the team has made a significant and positive difference to the EMEA Services business. This is evident in better team morale, increased respect from other divisions and business improvements (in terms of revenue, cost containment and margin).

Impact facilitated a ‘mid term’ review giving the team the opportunity to assess performance against the original team commitments and actions. Since their initial event, the EMEA CS revenues have risen, per quarter by an average of 5% and additional service contracts have increased from 36% to 57% across the region.

"In summary, a fantastically positive outcome for the EMEA Services Management team. We have improved business performance and enabled Sales to exceed their targets as well as Services targets in terms of contract attachment, contract revenues and deferred revenues. All of this has been done within the true spirit of co-operation and respect for each other."
Chris Ranger
Director of Services
Motorola

Read more about Impact's approach to High Performing Teams