It is really important from the outset that we are all clear on how the success of the programme will be measured, in terms of both top line goals and more detailed evaluation. One thing to consider at this stage is the current measures within the business that will allow us to evaluate the success of the programme not only at a behavioural level but also for business results.

It is also worth considering benchmarking the programme against the best in class and looking for a suitable award that will give the business the recognition it deserves.

The concept of the Learning Journey underpins all of Impact’s development solutions