Conflict Resolution and Negotiation Skills
Impact's work in this area focuses on the development of the skills, attitudes and methods of managing situations of conflict. We provide powerful personal development experiences, out of which individuals learn effective means of negotiation.
How we work with you:
Conflict Resolution
• look at actual examples from the workplace and develop the use of basic principles and methods of conflict resolution
• develop personal awareness of how individuals deal with conflict situations using the SDI® Strength Deployment Inventory diagnostic tool
• introduce simple, effective techniques that can be applied immediately to the workplace
• encourage individuals to reflect on their own ability to deal with conflict situations
• practise the core skills of listening, questioning, informing and empathising
• practise and develop conflict resolution skills
• define and commit to transferring the relevant conflict resolution skills to the workplace.
Negotiation Skills
• explore the factors that underpin effective negotiation
• practice and develop different negotiation styles through a series of role play scenarios
• give and receive constructive feedback
• develop stronger relationships with other participants
• develop a better understanding of an individual ‘strengths’ and ‘areas for development’
• define and commit to transferring the relevant negotiation skills to the workplace.
How your business will benefit:
With the personal nature of looking at conflict resolution and negotiation skills in the workplace, our experiential programmes encourage commitment, raise awareness and explore options to tackle these situations in a way that generates long lasting and powerful changes in how people operate.
